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1007 Elwell Court
Palo Alto CA 94303
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Utilities Engineering Office
1007 Elwell Ct.
Palo Alto, CA 94303
Electric
Phone: 650-566-4500
Water, Gas, Wastewater
Phone: 650-566-4501
Fax: 650-566-4536
Hours: Mon-Fri 8:00-4:00pm

Utilities Operations Office
Municipal Service Center
3201 East Bayshore Rd.
Palo Alto, CA 94303
Electric
Phone: 650-496-6934
Fax: 650-493-8427
Water, Gas, Wastewater 
Phone: 650-496-6982
Fax: 650-496-6924
Hours: Mon-Fri 7:00-3:30pm

Utilities Engineering & Operations

Electric

Water

Natural Gas

Wastewater

Utilities Engineering - is responsible for implementing the capital improvement plans for the city’s electric, water, gas, and wastewater distribution systems and provides assistance to the operating departments. The capital improvement plans include: performing system refurbishment, plans for connecting new customers, and preparing specifications and standards for utility equipment and construction. Contact for information on:

  • Processing and planning new utility customer service connections.
  • Ongoing utility projects.
  • Utility specifications and standards.

Electric & Water-Gas-Wastewater Operations - are responsible for maintenance, repair, replacement and service installation for the electric, water, gas and wastewater distribution systems. Contact this division for information on:

  • Electric, water, gas, and wastewater service interruptions.
  • Street light and traffic signal outages.
  • Fiber optic outages.

All Utility projects within the City's public right of way (including gas services up to and encompassing the gas meter) shall conform to the Water, Gas & Wastewater Standards and Electrical Requirements contained in these web pages and the Public Works Standards unless otherwise approved in writing by the responsible Engineering Manager. Private utilities on private property are under the jurisdiction of the City's Planning Department, Building Inspection Division.

New Construction
If you need a new Electric, Water, Gas or Wastewater service or meter installation due to new construction, addition or remodeling of a building in Palo Alto, look here for information.

News Updates  

Utilities Publications

Backflow Prevention Device---Have you been directed to install one?
Helpful guidelines for water utility customers who are required to install a backflow prevention device.
[more]


El Camino Park Closed during Water Reservoir Construction
From now through 2013,  El Camino Park will be closed for construction of a new underground reservoir and well for our emergency water supply; park renovation will follow.
[more]


Utility Service Application Forms & Guidelines
Utility Service Application Forms & Guidelines links

[more]

Water Main Replacement Projects 21 & 22
The Utilities Engineering Division replaced and upgraded existing water pipes in areas of Palo Alto.
[more]


FAQs for Utility Services Applications
FAQs for Utility Services Applications
[more]

Emergency Water Supply and Storage Project
New reservoir, wells and pump stations being constructed as part of this important Project approved by voters in November 2007.
( emergency water supply and storage faq page )
[more]


Backflow Prevention When You "Go Green"
Important details you need if you are considering using a rain barrel collection system, a gray water recycling system or installing a solar water heating system.
[more]

PG&E Gas Pipeline Work in Palo Alto
Major project to replace PG&E Transmission Line #109 (Charleston Rd and Miranda Ave) begins week of June 14th. Read note about sulfur smell in Hanover and California areas.
[more]


Palo Alto CLEAN
Get details on this newly approved program to purchase electricity generated by local renewable generation systems.
[more]


Electric Vehicles and Chargers
Update on electric vehicles and charging stations in Palo Alto.
[more]


Gas & Sewer Safety Inspection Program
The Utilities Department is continuing its gas-sewer crossbore inspection program, originally launched in July 2011.
[more]


Calling Young Artists! Illustrate Your Green Ideas!
Are you under 17 and enjoy creating art?  The Utilities Department has a great opportunity for you.
[more]

Gas Leak Surveyors Checking System
The annual mobile gas leak survey of Palo Alto's entire system for 2012 will begin on April 2.
[more]


Backflow Prevention Devices for Customers

Information, test reporting forms and lists of qualified testing companies for your legally-required backflow prevention devices.
[more]


LED Streetlights Shine
Installations now complete on Alma and El Camino Real.
[more]


El Camino Park Reservoir, Pump Station and Well Project
Read about this exciting component of the City's Emergency Water Supply and Storage Project. (WS-08002)
[more]


Federal Stimulus Funds Projects
Update on the projects paid for by the Federal Stimulus funds
[more]


Project 21 - Wastewater Rehabilitation Capital Improvement Project - CIP WC-08012
Project  21 - Wastewater Rehabilitation Capital Improvement Project in the Barron Park neighborhood with some of the work in non-contiguous areas along a part of Alma Street and by Baylands Ranger Station and Baylands Interpretive Center.
[more]

Sewer System Management Plan
Find out about the City's wastewater collection system (sewer system) management plan.
[more]


FAQs for Electric Utility
FAQs for Electric Utility
[more]

FAQs for Water Utility
FAQs for Water Utility
[more]

FAQs for Utility Service Interruption
FAQs for Utility Service Interruption
[more]


FAQs for Construction of Capital Improvement Projects
FAQs for Construction of Capital Improvement Projects
[more]

How to Apply for Utility Service
How to Apply for Utility Service Summary

[more]

Water, Gas & Wastewater Utility Standards
Water, Gas & Wastewater (WGW) Utility Standards
[more]

General Water, Gas & Wastewater Standard Details
General Water, Gas & Wastewater (WGW) Standard Details
[more]

Utilities Contacts
Facts about the Utilities Department and who to contact.
[more]


Recycled Water System
Information on the Recycled Water System
[more]


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City of Palo Alto City Hall - 250 Hamilton Ave, Palo Alto, CA 94301 | Main Telephone Number 650-329-2100 8am-5pm M-Th, Alt Fridays